Effective Date: June 29, 2026
At The Well Curated Home, we want you to be completely satisfied with your purchase. This Refund Policy (the "Policy") outlines our policies and procedures regarding refunds, returns, and exchanges for products and services purchased through our websites such as thewellcuratedhome.com (the "Sites"), mobile applications (the "Apps"), and the related content, services, products, and other features and functionality offered on or through those Sites and Apps (collectively, the "Services").
Overview
Our refund policy lasts for a specified period after your purchase. If you are not entirely satisfied with your purchase, we're here to help. This Policy applies to all products and services sold by The Well Curated Home, including but not limited to digital subscriptions, merchandise, event tickets, and online courses.
Please read this policy carefully before making a purchase. By making a purchase through our Services, you agree to the terms of this Refund Policy.
Digital Subscriptions & Memberships
Subscription Cancellation and Refunds
For recurring subscriptions (such as premium digital access or membership programs):
- Annual Subscriptions: You may request a full refund within 30 days of your initial purchase date. After 30 days, refunds are prorated based on the remaining term of your subscription.
- Monthly Subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months of service. You will continue to have access to the service through the end of your current billing period.
- Free Trials: If you sign up for a free trial and do not cancel before the trial period ends, your payment method will be charged for the subscription. You may cancel during the free trial period without charge.
To cancel your subscription, please visit your account settings or contact our customer support team.
Physical Products & Merchandise
Returns
- Eligibility: We accept returns on most physical products within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Non-Returnable Items: Certain items are exempt from being returned, including:
- Perishable goods (such as food, flowers, or plants)
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Health and personal care items
- Return Process: To initiate a return, please contact our customer support team at support@wellcuratedhome.com with your order number and reason for return. You will be provided with a return shipping address and instructions.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds for Physical Products
- Once we receive your returned item and inspect it, we will send you an email to notify you that we have received it and whether your refund is approved or rejected.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
- If you haven't received your refund within a reasonable timeframe, please check with your bank or credit card company. There is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@wellcuratedhome.com with details of the defect or damage.
Online Courses & Digital Products
- Online Courses: We offer a 30-day money-back guarantee for our online courses. If you are not satisfied with the course content within 30 days of purchase, you may request a full refund.
- Digital Products (e.g., eBooks, Printables, Templates): Due to the digital nature of these products, all sales are final and non-refundable.
- Event Tickets: Event ticket refunds are subject to the specific event's refund policy, which will be communicated at the time of purchase.
Subscription Boxes & Recurring Product Deliveries
- You may cancel your subscription box at any time. Cancellations must be made before the next billing cycle to avoid being charged.
- Refunds for subscription boxes are available if you are not satisfied with the product received. Please contact our support team within 14 days of receiving your box to request a refund or replacement.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. If you have any issues with your gift card, please contact our customer support team.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at support@wellcuratedhome.com or use the contact form on our website.
- Provide Information: In your email, please include:
- Your order number
- The product or service you are requesting a refund for
- The date of purchase
- A brief description of the reason for your refund request
- Wait for Review: Our customer support team will review your request and respond within 3-5 business days.
- Follow Instructions: If you are returning a physical product, you will receive return shipping instructions. Please follow these carefully.
Refund Processing Time
Once approved, your refund will be processed to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card issuer:
- Credit/Debit Card: 3-10 business days
- PayPal: 1-3 business days
- Bank Transfer: 5-14 business days
Late or Missing Refunds
If you haven't received a refund you were expecting, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and still have not received your refund, please contact us at support@wellcuratedhome.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
Customs and Import Duties
For international orders, the customer is responsible for any customs and import duties that may apply. We are not responsible for delays caused by customs processing. These duties are non-refundable.
Contact Us
If you have any questions about this Refund Policy or need assistance with a return or refund, please contact us:
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make any material changes, we will notify you by posting the updated policy on our Services. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised policy.
Please review this Refund Policy periodically. The date at the top of this page indicates when this policy was last updated.
